Cancellation & Refund Policy
At Mechnova Machines, customer satisfaction is important to us. This Cancellation & Refund Policy explains the terms under which orders may be cancelled and refunds may be issued.
Order Cancellation
Orders can be cancelled only before they are processed or dispatched. If you wish to cancel your order, please contact us as soon as possible with your order details. Once an order has been shipped, it cannot be cancelled.
Refund Eligibility
Refunds are applicable only under the following conditions:
- The product received is damaged or defective
- The wrong product has been delivered
- The product is missing essential parts or accessories
Non-Refundable Items
The following items are not eligible for refunds:
- Products damaged due to misuse or improper handling
- Products returned without original packaging
- Customized or special-order products
Refund Process
Once your refund request is approved, the refund will be processed to the original method of payment within 7–10 business days. Processing time may vary depending on your bank or payment provider.
Replacement Policy
In case of damaged or defective products, we may offer a replacement instead of a refund, subject to product availability.
How to Request a Refund
To request a cancellation or refund, please contact us with the following details:
- Order number
- Reason for cancellation or refund
- Supporting images or videos (if applicable)
Contact Us
If you have any questions regarding our Cancellation & Refund Policy, please contact us at:
Email: info@mechnovamachines.com
Conclusion:
Mechnova Machines reserves the right to approve or reject any cancellation
or refund request based on the terms mentioned above.
